How to Fix QuickBooks Unexpected Error 5?

When the QuickBooks Database Service user is restricted to access the file location, the user may lead to QuickBooks Unexpected Error 5. This error displays with a warning message “Got Unexpected Error 5 in a call to NetShareGetInfo for Path”. The main cause of Unexpected error 5 is invalid entries in the Windows registry or the system is not configured accordingly.

In this blog, you will learn the causes and the solutions to get rid of QuickBooks Error 5 immediately.

What are the causes behind QuickBooks Error 5?

QuickBooks users may get QuickBooks Unexpected Error 5 any time while working on QuickBooks. There can be numerous causes behind this error. We have described all of them as follows:

1. If QuickBooks is not installed properly then, you may lead to QuickBooks unexpected Error 5.
2. When the registry entry or the system file has been deleted accidentally.
3. If the Windows registry consists of invalid entries.
4. PC shuts down instantly.
5. Malware attack or any virus may also cause QuickBooks Error 5.
6. If you are unable to access normal operations by a system or application component.

How to troubleshoot QuickBooks Unexpected Error 5?

Before applying the following solutions, you can troubleshoot QuickBooks Unexpected Error 5 by the methods given below:

Method 1: Delete the user

• Launch the Company Tab in QuickBooks Desktop and choose the Users.
• Select Set up Users and Roles.
• In the User list, choose the user and select
• Choose OK for the confirmation.

Method 2: Re-create the user

• Select Users and Roles and choose
• Create a new username for the new user.
• Make a new password and confirm it.
• At last, you need to establish the roles for the user and press

If you are still facing QuickBooks Unexpected Error 5, then apply the solutions given below:

Solutions to fix QuickBooks Unexpected Error 5

Solution 1: Download and install QuickBooks File Doctor

The best solution to get rid of any type of error is to download and install the QuickBooks File Doctor. This can be helpful in fixing QuickBooks Error 5.

• Download and install the QuickBooks File Doctor at the Intuit official website.
• QuickBooks File Doctor will check all the files and folders in the system and correct the hosting settings accordingly.
• After installing the QuickBooks File Doctor, you can access and control the system through the Permission level setting.
• You can repair and locate the damaged files in QuickBooks Software.

Solution 2: Install the Reimage Repair Tool

• Firstly, Download the Reimage Repair Tool.
• Save this tool on the Desktop.
• Go to the file location and press Yes when the prompt displays on the screen.
• To start the automatic scan, Unmark the checkbox.
• Select Install and the tool will get scanned automatically.
• When you are done with the scanning, press Start Repair.
• Finally, Restart QuickBooks and check whether QuickBooks Error 5 still appears.

Solution 3: Give File Share Access

• Launch File Explorer and right-click on the folder where you have saved the company file.
• Select Properties > Sharing Tab.
• Now, choose Partial or Full Sharing according to your business requirements.
• Choose Apply and press

In case, the above solutions did not help you in resolving QuickBooks Unexpected Error 5 and “Got Unexpected Error 5 in the call to NetShareGetInfo for Path” still persists then, quickly contact our QuickBooks Error Tech Support on 1-888-502-0363.